We bought our Mini Countryman from Otter Motors Ltd. The service from Kristian, Adam and the team was outstanding throughout the whole buying process. The car w...
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Shawn Tait
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Reviewed
23-09-2023
I bought a MINI Sport from this garage a few weeks ago. Cristian was very helpful and made the process smooth and easy. I was able to collect the car the next d...
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Megan Day
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Reviewed
07-09-2023
It's not often I leave a review, but felt I had to for this garage. They were incredibly professional and helpful from start to finish. Nothing was too much tro...
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Mrs Sarah Hurley
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Reviewed
12-08-2023
Excellent company to deal with sales and service
Andrew Curtis
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Reviewed
25-11-2022
I recently bought a mini from Otter Motors - the car is exactly as described and the remote buying experience flawless. It was delivered promptly and did not di...
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Chrissie H
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Reviewed
02-10-2022
THANK YOU, FOR GOING THAT EXTRA MILE. POLITE,PROFESSIONAL,PERFECT.ITS AS THOUGH I'VE GOT A BRAND NEW CAR. YOU HAVE A UNIQUE NICHE.WITH AN OUT-STANDING CLEAN BRI...
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Steven Crutchley
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Reviewed
22-08-2022
Excellent service from the Otter Motors team. Car was immaculately presented and as described so no surprises. Came with a full MOT and any issues that arose we...
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Reviewed
16-08-2022
One of the best garages that I have used & am really pleased with my purchase
Jonathan Elton
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Reviewed
15-08-2022
Great car, good customer service, not had to use the generous 6 month warranty so far.
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Reviewed
15-08-2022
Really easy company to deal with, husband & myself are happy with both our purchases. Both our cars needed an mot but was done very quickly & we was offered a f...
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Caroline Elton
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Reviewed
15-08-2022
Fantastic company to deal with, nothing was too much trouble and the few alterations I wanted on the car were done without fuss. Highly recommend.
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Reviewed
15-08-2022
Thanks to Dan and the manager, sorted me out and delivered the car within 10 days. Easy to do and deal with, unbelievable spec mini too, thanks again lads.
Daniel Purvis
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Reviewed
15-08-2022
Just brought my mini home on a three hour drive and it’s perfect. The car has been cleaned, polished, a couple of little dents removed, and smells gorgeous. S...
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Estelle Short
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Reviewed
22-10-2022
My wife purchased a 2014 Clubman from Otter Motors sight unseen....they are in Devon, we are in Suffolk... When the car was delivered by Tom, it was everything...
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William Gray
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Reviewed
24-06-2022
From the initial telephone enquiry to delivery of the car was exceptional. I cannot fault the service that Otter Motors provided and would definitely recommend...
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Reviewed
23-06-2022
Excellent service from Kristian, did everything to car we agree upon. Not pushy, just factual in all our conversations, very knowledgeable on the vehicle.
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Reviewed
20-06-2022
Very good experience
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Reviewed
20-06-2022
It was very easy to buy my car through otter motors. The staff were friendly and gave me all the information I needed to make a decision. The car arrived swiftl...
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Reviewed
19-06-2022
We have just bought our new Mini from this company and have nothing but good things to say. The service from start to finish, be that in person or via phone / S...
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Simon Atyeo
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Reviewed
16-06-2022
very friendly and helpful. Thank you!
Amy-louise Binnie
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Reviewed
02-06-2022
Fantastic!!!
Stephen Clee
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Reviewed
31-05-2022
Excellent service from start to finish. Polite, professional and friendly. Have used them twice now and both times have been really happy. Would recommend highl...
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Ann Spence
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Reviewed
26-05-2022
Great service from beginning to end
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Reviewed
31-03-2022
Excellent service, the whole process from start to finish was easy. Would highly recommend.
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Reviewed
31-03-2022
Very happy with our purchases (2 x Mini). Service by Cristian and Dan has been excellent. Would recommend Otter Motors
John
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Reviewed
24-03-2022
Very helpful and i would recommend anyone to buy a car from these lovely friendly people.
Sarah
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Reviewed
24-03-2022
Making a vehicle purchase online made me a little anxious bit the team at Otter motors made me feel secure and safe. We got a personal video which was as good a...
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Paul
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Reviewed
20-02-2022
My buying experience was pretty near faultless to be honest, Kristian and the team at Otter did everything I had hoped and more to help me buy online, from 3 fu...
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Reviewed
19-02-2022
Kristian was great! Sent me a video of the car and pointed out everything on it and gave lots of information. Couple of little marks which he got done in the Bo...
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Steven
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Reviewed
18-02-2022
Great service, great car.
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Reviewed
18-02-2022
We had great service from Kristian. The car is lovely. Very happy.
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Reviewed
18-02-2022
Excellent service and lovely people to deal with
Marilyn
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Reviewed
18-02-2022
I live in gateshead over 6 hours away from otter motors so never physically viewed the vehicle but Kristin sent me loads of videos of my car and they sent the c...
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Richard
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Reviewed
22-01-2022
Excellent service. Very quick response to my enquiry. Staff polite and friendly. Delivery of vehicle on time and no fuss. Full warranty provided and back up pro...
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Elaine
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Reviewed
22-01-2022
The whole experience from viewing to delivery was superb. Kieran was absoloutley brilliant form negotiation on price to adding all the customer service that I l...
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Catherine
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Reviewed
13-01-2022
Exceptional service from start to finish Kristian was very approachable and did a complete video tour of my new car and answered all questions with close up ima...
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Reviewed
13-01-2022
Excellent service from start to finish. From answering my first enquiry to delivering the car to where I needed it Otter Motors communicated clearly throughout...
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Reviewed
01-12-2021
Quick call back from online request. I was able to visit and test-drive a vehicle on the same day. Purchase transaction was quick and easy. Car prepared and rea...
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Stephen P
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Reviewed
05-11-2021
Otter Motors were fantastic in helping me find my new Mini Cooper S. From the moment I got there, to driving away in my new car. Very knowledgable and did every...
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Reviewed
27-10-2021
Superbly efficient, friendly and professional service throughout the whole process of trading my car in for one of Otter Motors used proved Minis. I would recom...
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Ian C
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Reviewed
20-10-2021
The Sales Manager that I dealt with was Kristian. He was very responsive, helpful and knowledgeable without being pushy which is off putting.
Caroline B
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Reviewed
15-10-2021
The team at Otter Motors couldn't be more helpful - they really know their cars and are super efficient. Thank you for all your help!
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Reviewed
10-10-2021
Excellent customer service, very knowledgeable about the car I purchased. Would recommend to friends and family.
Trevor L
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Reviewed
29-09-2021
Everyone at Otter Motors was really helpful and made the transaction very quick and easy. I’m so pleased with my new car!
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Reviewed
27-09-2021
Cannot fault the service we had with Kristian at otter motors, he was very friendly without being pushy and really informative and helpful. Will definitely use...
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Reviewed
25-09-2021
My experience with Otter Motors was second to none. Excellent service and great customer service. I’m extremely pleased with my MINI.
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Reviewed
25-09-2021
Extremely helpful very patient helpful in every way from start to finish
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Reviewed
24-09-2021
Arrived at the site to a friendly welcome from the salesman Credit to the guy on the day he was friendly and polite, didn't put any pressure on us to buy or tak...
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Reviewed
24-09-2021
Great friendly staff very helpful we lived far away from the garage so the done a walk round video inside and out the car very happy
Jackie P
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Reviewed
24-09-2021
Very smooth transaction. Did everything they said they would
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Reviewed
18-09-2021
Inquired about a vehicle they were expecting. They contacted me promptly when it was available & subsequently visited to test drive. Noted a couple of items not...
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Terry B
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Reviewed
18-09-2021
I would Recommend otter motors. Very professional and helpful. I felt very comfortable buying my BMW of them. Good service and lovely and clean when I collected...
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Reviewed
18-09-2021
Easy to deal with, Kristian is a natural.
Tom M
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Reviewed
17-09-2021
Excellent service throughout the whole experience. Genuinely nice crew of people there. Would not hesitate to recommend them.
Paul R
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Reviewed
17-09-2021
All very good
Charles
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Reviewed
19-08-2021
Otter Motors were friendly & helpful during the whole process of purchasing my awesome new mini!
Heather R
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Reviewed
08-07-2021
Yes would recommend, good sales service and follow up, delivery was on time
Amy Choi
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Reviewed
07-07-2021
From start to finish it was excellent, the customer service team was very personable and sent a personalised video showing you round the car and the inside with...
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Katie L
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Reviewed
26-06-2021
Very professional, got it delivered as we live far away and they sent over a very detailed video of the car and we’re very helpful with everything, the car is...
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James
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Reviewed
24-06-2021
Excellent customer service. No hard sale. Kristian was very helpful and guided me though the purchase of my mini. Excellent experience, thank you
Dee
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Outstanding car sales probably one of the best I've ever dealt with, over the moon with the car and what they done prior to purchasing it from them, cannot reco...
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Rob Padfield
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Best experience of buying a Car, Toby and colleagues were great, no hard sell and car in great condition as detailed and delivered on time. Great exieruence and...
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John Coldicott
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Reviewed
22-06-2021
Excellent customer service, Toby was brilliant, very knowledgable, helpful and never pressured us in any way. My purchase was easy and a great experience. Even...
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Jacquie Payne
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Reviewed
09-04-2021
A most unusual experience for me buying a car from a distance without seeing it, but it was something that more than lived up to our hopes. As on the other revi...
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David White
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Reviewed
03-04-2021
Professional and helpful service. I was guided through the whole process with personal care.
SUSAN D
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Reviewed
22-03-2021
Outstanding service right from the beginning, I couldn’t recommend using them enough. Toby was an excellent sales manager and helped me throughout the entire...
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GEORGE R
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Reviewed
08-03-2021
Otter motors was very helpful and knew their stuff sent lots of detailed video of the car and went over the whole body work. Car was delivered on a day that wor...
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AARON O
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Reviewed
07-03-2021
Having purchased a car long distance before I was rather apprehensive about doing the same again however I shouldn’t have worried. From the very first point o...
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KATHRYN S
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Reviewed
27-02-2021
Excellent service from start to finish, great knowledge of all vehicles sold , wouldn’t hesitate to recommend to my family and colleagues
DAVID P
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Reviewed
18-02-2021
Toby was the epitome of a helpful car salesman - first class in all respects
ROGER M
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Reviewed
11-02-2021
This is my 10th Mini and I must say that it’s the most pleasant and straightforward transaction of them all. The service from Otter Motors is second to none a...
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THOMAS M
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Reviewed
10-02-2021
Very positive experience dealing with Otter Motors. During the initial conversations via email and WhatsApp, I was provided with a detailed description of their...
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Andrew B
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Reviewed
07-02-2021
Excellent experience dealing with otter motor from start to finish it was nothing but professional, for me it started with the online chat, I requested a call b...
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Matthew W
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Reviewed
06-02-2021
Staff helpful & professional brought the car off the internet with video presentation Car was delivered to my home over 100miles from dealers premises
Cherry E
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Reviewed
06-02-2021
Dealing with Otter Motors was a seamless experience from start to finish. Absolutely first class and would definitely recommend/return in the future. Thank you!
Nichola J
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Reviewed
04-02-2021
I contacted otter motors because I seen a car I liked.They were very friendly and informative nothing was to much trouble which is very unusual . I had contacte...
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Amanda D
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Reviewed
02-02-2021
Having never bought such a new car before I was very nervous!! But T was exceptional. He really wanted it to be the right car, he was honest, respectful and inc...
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Sara T
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Reviewed
20-01-2021
Great team and excellent service Helpful, fast delivery and good value
Kirsty W
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Reviewed
15-01-2021
Nothing too much trouble very helpful if there was no answer always phoned me straight back. I felt guided through the process of buying a car all my questions...
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Julie A
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Reviewed
27-11-2020
In lockdown, bought car on line .otter motors was excellent did every thing to put you at ease about buying on line totally trustworthy garage.
David W
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Reviewed
17-11-2020
Purchased a Mini Cooper a year ago & it’s been fantastic. Great service & very friendly place. Thank you!
Verity
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Reviewed
07-12-2020
From start to finish nothing was too much trouble, I never felt pushed or hassled on buying our first Mini. Dan made me feel at ease and made me feel I choose a...
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Elaine Kenway
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Reviewed
15-11-2020
So pleased with my Beautiful car .Toby was very helpful and sorted out the sale from start to finish including organising delivery.I would definitely buy again...
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Jill C
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Reviewed
25-10-2020
What can I say ? Excellent service right from the off, I had been searching for the right spec BMW M140i for months and this one at Otter Motors came up for sal...
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Jordan M
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Reviewed
25-10-2020
Very professional, helpful, kept in touch with us, extremely good and friendly service. Cannot be bettered.
Valerie G
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Reviewed
21-10-2020
Contact was very easy, the car is delightful and Toby made the whole deal a pleasure from first interest, test drive and prompt, free delivery a few days later.
Michael L
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Reviewed
13-10-2020
T was extremely helpful, was ready to negotiate an agreeable price for my trade in Mini Countryman The sale went very smoothly and communication was excellent,...
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Penny D
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Reviewed
01-10-2020
Excellent service, very approachable, nothing was to much trouble. Some lovely cars for sale too. No pushy salesman. Bought my 1st mini and everything was expla...
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Karen G
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Reviewed
22-09-2020
Great service from the time of initial browsing through to purchase. Car beautifully presented and very pleased with my purchase. Can’t recommend highly enoug...
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Sarah W
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Reviewed
21-09-2020
Just purchased a Mini Countryman from Otter Motors, lovely people to deal with, staff and the Sales Manager are some of the best people I have dealt with, not s...
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William M
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Reviewed
21-09-2020
Very helpful, knowledgeable, friendly and in no way “pushy”. Requirements identified including the all important budget. Fair part exchange price offered. T...
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Jenny L
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Reviewed
18-09-2020
I was looking for a Mini after being recommended Otter Motors as a specialist Mini and BMW garage. The friendly sales manager greeted us and advised me of all t...
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Rebekah F
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Reviewed
12-09-2020
Really friendly, helpful, trustworthy staff. Beautiful car. Very happy.
Anna F
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Reviewed
10-09-2020
Excellent. Not hassled 2 nd car I have got from them I would recommend very highy
Elizibeth T
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Reviewed
29-10-2020
Great experience end-to-end. Sales person helped me purchase a vehicle online sending me all the necessary information and more in a timely fashion. I felt like...
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Sunny S
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Reviewed
01-09-2020
Would highly recommend this company . The manager was very honest and approachable and knowledgeable. Collected the car at the time specified at it looked immac...
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Dee P
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Reviewed
22-08-2020
Excellent sale experience when buying a car at this garage. The staff was professional, knowledgeable and friendly. I would 100% recommend.
Emilie L
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Reviewed
05-08-2020
Toby was a very polite and knowledgable salesman, showroom and outside area very clean and all cars for sale were well displayed an
Roy D
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Reviewed
05-08-2020
Clear, non pressuring sales team and helpful delivery driver and follow up call after purchase.
Stephen P
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Reviewed
04-08-2020
I had been looking for a car for 6 weeks after having made a 3K loss on a car I had bought from another garage which unfortunately had many electrical faults, t...
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Nicki B
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Reviewed
31-07-2020
A fantastic buying experience from Toby and the team at Otter Motors. Our mini was delivered to our door looking brand new, fully serviced with a new MOT - we c...
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Brian L
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Reviewed
31-07-2020
Brilliant experience, really nice team , will definitely use again
Sally T
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Reviewed
30-07-2020
I saw a bmw advertised at Otter motors so I made contact with them arranged to view the vehicle. From start to finish I found the whole process very easy no sal...
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Clive Watton
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Reviewed
01-11-2020
Good points, I found when buying a 6 series BMW, good price offered on my px car, Toby made the whole process very easy, without any pressure. As promised the c...
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John
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Reviewed
03-09-2020
6 weeks ago i had to get rid of my car bought from another garage, which unfortunately developed many expensive electrical faults, i lost just over 3K in just a...
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Nicki Berridge
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Reviewed
07-07-2020
Fab service from Otter Motors, helpful, friendly and didn’t pressure you to buy, I will definitely be recommending them to family and friends....thank you Tob...
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Dhana M
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Reviewed
17-11-2020
I needed to buy a car during the coronavirus lockdown. Otter Motors made the whole process really easy - communication was excellent at all times and the car wa...
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Alison A
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Reviewed
15-05-2020
From start to getting the car this has been fantastic experience, really no pressure on the sale and when we decided on the car we were given the options of the...
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Richard H
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Reviewed
20-04-2020
Cannot recommend Otter Motors highly enough!! Toby and Tom gave fantastic customer service without the sales pitch and nothing was too much trouble for them!! I...
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Mel
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Reviewed
19-03-2020
We bought our BMW series 2 Convertible from the guys at Otter Motors - what a fantastic experience. The knowledge and care taken with us was second to none, tha...
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David R
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Reviewed
15-03-2020
From my first email they were first class, nothing was a problem, wanted something extra on the car they got it done quick and easy, brilliant communication thr...
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Tom Goode
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Reviewed
03-03-2020
Dealing with Tom and Toby was faultless, information was all given straight away. Numerous videos sent of the car we purchased. Tom organised the delivery of th...
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Spencer T
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Reviewed
03-03-2020
Otter Motors were an absolute pleasure to deal with. From the initial phone call, to the delivery of the car, they were efficient and prompt with any queries I...
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Michelle H
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Reviewed
28-02-2020
Had an excellent experience buying a 3 year old BMW 2 series convertible. From talking to Toby by phone who was very helpful and sent videos of the car. Later s...
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Simon Horsley
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Reviewed
21-02-2020
I can’t rate this seller high enough. Fantastic service from start to finish . Very welcoming, friendly staff. Explained everything and made me feel very at e...
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Dawn W
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Reviewed
19-02-2020
Bought my X1 there a week ago. Car is brilliant and running well. The service offered by Toby and Tom is second to none. My X1 was very well presented and evert...
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A Holland
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Reviewed
14-02-2020
Made buying a new car very simple. As it was the first time I have bought a car, I was full of trepidation, but need not have worried. Everything explained to m...
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Diana L
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Reviewed
10-02-2020
I was very satisfied with the whole experience of buying my car from otter motors from start to finish thanks to Toby and Tom I would highly recommend the staff...
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David D
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Reviewed
10-02-2020
Polite, friendly and helpful - the whole process was extremely straightforward and I felt very well looked after and I absolutely love my new car!
Tania B
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Reviewed
06-02-2020
Absolutely fantastic service couldn't complain ran through everything to a very high standard wouldn't hesitate to recommend
Paul Smith
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Reviewed
04-02-2020
Everything was excellent, the car, staff, aftercare, etc. Every car was top quality, serviced and cleaned. You even get 12 months full RAC breakdown cover inclu...
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Shaun Dixon
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Reviewed
02-02-2020
Could not have been looked after better the service was 1st class
Mike W
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Reviewed
25-01-2020
Visited Tom and the team at Otter motors to view a BMW 320d Msport . The car was exactly as advertised.I am very fussy and it was hard to believe that the car w...
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N Rush
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Reviewed
17-01-2020
Excellent quality Bmw & Mini cars. The team at Otter Motors really look after the customer when making a purchase. Very professional approach from start to fini...
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Martin S
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Reviewed
21-12-2019
Great guys, very helpful and informative. I’d recommend them.
Clinton S
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Reviewed
17-12-2019
This was the easiest and by far the most pleasant car purchase I have had to date. No hard sell and really knowledgable. Car was immaculate when handed over and...
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Alison Wiggins
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Reviewed
16-12-2019
Very friendly, professional and informative. Second time we’ve purchased a car with them and will again.
Sue H
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Reviewed
07-12-2019
Well recommended. Lovely customer service. Very well satisfied
Natasha C
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Reviewed
20-11-2019
Friendly, pressure free environment. knowledgeable Staff. Beautifully presented vehicle supplied with a new MOT, a service and a quarter of a tank of diesel. Th...
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Liam B
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Reviewed
25-10-2019
Bought a white bmw e90 white loving it superb car clean inside out. amazing guys. Tom your a legend.
S Jawad
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Reviewed
22-10-2019
Outstanding service and quality. Excellent service from all staff, nothing was too much trouble. Great price on my vehicle and trade in and the care and attenti...
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Sue T
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Reviewed
18-10-2019
Extremely helpfull and lovely people. No pressure and a top quality service from start to finish. The package they provide with every car sold is amazing... the...
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Craig C
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Reviewed
17-10-2019
Thank you for the service. Brilliant service, no hard selling, information given with integrity. Fair exchange value and efficient admin process. Would definite...
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Tina D
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Reviewed
14-10-2019
Very friendly and helpful staff. Not at all pushy and made no pressure to buy.
Mrs Royston
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Reviewed
14-10-2019
Great garage and excellent correspondence regards the car that I purchased. I would recommend Otter motors
Pam T
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Reviewed
27-09-2019
Best ever Car Buying Experience!! From first phone call until purchase of my vehicle the courtesy and professionalism of Tom was outstanding. I cannot praise hi...
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Michael L
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We bought a car from Otter Motors last week and was very happy with the whole experience. From the first contact by phone until we bought the car i was impresse...
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MICHAEL LEGGE
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Just picked my car up last week, easiest purchase ever, no normal sales pressure, very professional, helpful and thorough, modern approach to car sales would de...
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Joules Reynolds
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Tom was more than happy to let us take the car for a proper test drive and on our return answered all or questions about the vehicle, We sat down and agreed a d...
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Martin
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Professional and easy to deal with. Would definitely deal with Them again. Highly recommend.
Tim R
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Honest and professional, a pleasure to do business with.
Jamie Nichols
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Excellent Service - Excellent service from the team. They were so great, including superb after care service, that having bought one car, we've just gone back a...
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David E
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Toby was very friendly and helpful. Really happy with my mini. Couldn't recommend otter motos enough. Thankyou.
Sammy Royston
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Highly recommended ... professional and friendly. All the staff are really friendly, very helpful , knowledgeable and above all honest and truthful. Minnie the...
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Rachael D
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First class. The guys at otter motors really are first class it’s nice to see a group of guys of a similar age to me doing so well for themselves love my new...
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Matthew White
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Best in class dealer! Excellent transaction, super car, knowledgeable friendly efficient dealer and spotless premises. Would not hesitate to recommend.
Rick C
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Otter Motors - Class Act. I don't think there was any more Otter Motors could have done to have presented the company in a more professional way. Everything was...
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Mark T
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Toby was very considerate and professional throughout which gave me confidence to complete my purchase. Highly recommended.
Chris Beer
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Excellent! Attention to detail - explaining everything about the running of the car, giving me time, dealing with the paperwork ie. Vehicle registration etc. Th...
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Mrs Crabtree
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Would recommend this dealership! Great handover service explaining my new vehicle etc. Thanks to Tom and the rest of the team!
Tom H
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Helpful and friendly very approachable. Buying a Mini, they were very helpful I could test drive the car easily. Gave me a price on my car quickly. They gave me...
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Vikki W
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Excellent company, would highly recommend! First class service with good advice and wonderful car for a good price. The advice we were given was just right, the...
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Julie W
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Mini challenge. Purchased car via auto trader advert, accurately described & plenty of photos. The salesman helped me out by bringing the car halfway up the cou...
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Sally P
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Very good! I’ve bought my last couple of cars here. Tom is a great guy and very professional. Never had any issues. Will return in the future and recommend to...
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Charlotte L
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I have bought 2 minis over the last 3 years from otter motors. Tom is always very knowledgeable and makes the whole experience an absolute pleasure
Mrs May
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Great customer service, genuinely nice people, very professional and no pushy salesman. The premises was also clean, tidy and welcoming with a great stock of ca...
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Miss Chase
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No wonder Otter Motors are dealers of the year! Our recent visit to the team at Otter Motors was to have our superb Mini Cooper Coupe serviced. When we arrived...
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Mr C Crowley
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Fantastic Customer Service. Updated throughout the process from date or order until I took delivery of the vehicle. Good old fashioned customer service goes a v...
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Mrs Gascoyne
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Highly recommend......great service. Friendly and professional. Thank you
L Myers
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Highly recommend......great service. Friendly and professional. Thank you
L Myers
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We purchased a Mini Cabriolet in February 2019. Tom made the buying process really easy and he runs an exceptional business. If you are looking for a high quali...
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Helen and Garry Holmes
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Hassle free! A great experience from first view through to collecting the vehicle. Knowledgeable, customer focused and do what they say they will. Looking forwa...
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Richard H
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I found them very good & would recommend them.
Ms May
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We part exchanged and bought a high spec, low mileage mini. The p/ex allowance was exactly what I wanted and fair. The new car is a delight. The garage and the...
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Mr Taylor
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A very happy customer. I went to Otter Motors because I had heard good things about them. Excellent customer service, and able to answer all questions that I ha...
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Gaynor Green
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Fantastic dealer, highly recommend Otter Motors. From start to finish and sale the customer service I received was absolutely excellent. This family business is...
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J Stokes
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Excellent customer service, very happy. I would have no problem coming back again in the future.
Anthony Yates
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Fantastic! Non pushy sales a pleasure to deal with and very very professional. Very customer focused dealership and top notch when it comes to dealing with your...
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Lee Hansford
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Very professional service. Very professional service, excellent communication through the purchase of our new Mini Cooper S. Highly recommended.
Antony Wright
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Highly recommended. Excellent service from these guys. My new car looked beautiful when I picked it up, everything was explained to me about the workings of my...
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Jaine M
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Fantastic service from these guys! Professional friendly and knowledgable. I am one very happy customer, thank you so much.
Jaine Mulder
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Would like to say a massive thank you to Tom and his team . Excellent service went above and beyond to provide my wife’s mini . Brought the car to South Wales...
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Paul Greedy
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Highly recommended and great experience!. Great experience dealing with Tom at Otter Motors. Highly knowledgable, professional and very impressed with his appro...
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R Cridland
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I would definitely recommend Otter Motors as I found them excellent & I obviously bought a car from them! Been looking for a while in auto-trader & they had lot...
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Melanie May
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Excellent service. Brilliant service and the whole process of buying my car at Otter Motors was made extremely easy and smooth running by the staff. Couldn't fa...
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Janet G
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Fantastic service. Great experience from the moment we arrived at Otter motors. I love my car, thank you for the great service😀
Vicky A
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Good, independent mini dealer. Very clear, low pressure, straightforward experience.
Helen H
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Definitely recommend. Very professional, clean and tidy garage, easy to deal with, very accurate and friendly
Nikolay N
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Excellent experience. Great service, friendly people. Honestly would recommend to anyone, I cannot fault them.
Lucy M
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Fantastic service from Tom and all the staff. This is definitely the place to go for quality used BMW or MINI.
Roy Leonard
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Excellent service from start to finish. Would highly recommend to all ! Well done Toby & Tom .
Mrs Horrell
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Excellent service. Excellent service from start to finish. We would highly recommend Otter motors to anyone ! The salesman Toby was very helpful in the choosing...
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Lynn H
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Great local customer service. Excellent customer service, not pushy, knowledgeable of the vehicle being sold. We would highly recommend to others.
Simon M
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Tom and his team are amazing! Very enjoyable relaxed and friendly, no pressure selling honest and knowledgeable a joy to deal with them recommend them to anyone...
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Patricia A
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My Dream Car! Just bought my dream car (mini convertible) from Toby at Otter Motors. The buying experience was very relaxed ... no pushy car salesman patter/pre...
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Tamasine P
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Everything that it says on the tin" and more...We cannot emphasise enough how great our experience of buying a car through Otter Motors has been. They are extre...
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Jim Goodsir
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Very friendly, knowledgeable staff. No high pressure selling.
Mrs Razey
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5 stars all the way- Mini was in perfect condition when we collected it, looked like new! Drives perfectly, no faults, and overall very happy with it. Everyone...
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Alina von Olnhausen
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Best by far. I would recommend to anyone, very pleasant listened to the needs of the customer and there was no gimmicks at this garage. The owner knows his vehi...
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Andrew C
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Amazing service, attention to detail is second to none, nothing is of any hassle, no pressure or pushiness. Thank you the boss of this fine establishment for re...
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Ryan C
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Excellent service. Purchased our mini from this very friendly, professional family business a couple of months ago. Nothing was too much trouble and they have a...
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Esther K
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BMW X1 Purchase - Otter Motors excel in everything! It is refreshing to deal with a dedicated and professional team. The approach to car sales and true, genuine...
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Ian S
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Highly recommend Otter Motors they went above and beyond first class service from a family run business
June and Russ Stanford
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I collected my MINI from Otter Motors almost a month ago now and I am very happy with the car. Since Otter Motors is over 50 miles away from where I live, Tom a...
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James
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The only place to buy a mini in the south west. Very helpful and professional service from people who obviously know their product. The vehicle was extremely we...
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Mrs Janet G
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Very pleased with the level of service, preparation of the vehicle, explanation of controls and attention to detail provided. Toby especially handled the transa...
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Mrs Godwin
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Amazing service from a professional 'Mini' team. They were so helpful from start to finish of my purchase journey. They let me test drive a couple of cars to ge...
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Tom Stevens
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Extra mile or full marathon? Looking for a used mini we came across Otter Motors with very encouraging testimonials on their website. The first thing that struc...
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Alan Pittaway
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Excellent garage, will definitely use again
T Howarth
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A really pleasurable buying experience from a non pushy, knowledgeable guy. Thanks Tom. My coupe is great!!
Nigel Hill
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Great business, Tom is a really knowledgeable and personable chap, highly recommended and would certainly buy from them again
R Chedzoy
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Excellent, very knowledgeable and down to earth - recommended and would buy from them again.
Rob C
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Totally recommend. Absolutely fantastic service! A family run business and genuine customer care.
Helena S
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GREAT SERVICE, SUPERB CARS. We really enjoyed buying our Mini from Otter Motors, everyone was helpful without being pushy, the car was gleaming outside and spot...
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J Laverack
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I can’t fault the whole team at Otter Motors, from my first phone call regarding the car for sale to them handing over the keys, they are a premiership profes...
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M Smith
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Excellent friendly service. Would recommend and would buy from them again without hesitation.
Tina C
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A truly fantastic experience with five star service from start to finish. Would highly recommend. I love my new car!
Ms Hooper
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Great Customer Service. Really friendly and professional service. The guys at Otter Motors really know their BMWs and MINIs. Great selection of vehicles too to...
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Robert N
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Would Absolutely Recommend. Very friendly and efficient and had really good selection of used minis. I felt completely confident with the history and condition...
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Lisa C
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Outstanding Service. Very efficient and nothing was too much trouble, they made sure that everything was perfect on my car before I took delivery of it ...and p...
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S Tagg
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I have been very impressed by my experience with the team at Otters Motors. Tom and colleague Adam were friendly and knowledgeable, and kind. On first meeting T...
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S Bryan
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5 series purchase - Polite, helpful, friendly but not pushy and professional
B Young
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Excellent Garage. We recently changed a landrover discovery for a bmw convertible. Got a great price on part exchange and Tom was brilliant. I recently changed...
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Coles
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Very impressed with this garage. I recently changed my 5 series with a bmw dealer and was not impressed. My wife changed her 4x4 for a 3 series convertible here...
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Charlie Coles
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Super Amazing! 1000 percent care and service, the team were very helpful and chatty
Harry V
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A great way to buy a car. Very relaxed with no high pressure and excellent service.
Dave T
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Excellent independent dealership - A local garage & a breath of fresh air! No hard sales, just a bunch of hard working guys that know their stuff. If you're in...
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Kirsty N
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Nothing short of perfect - Customer service perfect, knowledge of the cars perfect, nothing to fault, we dealt with both Adam and Tom even calling Tom one eveni...
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Mary G
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I was very happy with my experience of buying a Mini Cooper from Otter Motors and would highly recommend. I would use this company again without hesitation.
Louise B
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Loving my new car! A real pleasure doing business with this garage. Pleasantly greeted on our initial visit. We were offered a test drive of two different vehic...
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Caryl White
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New Mini Purchase. The owner is very dedicated to his job and was extremely helpful during our mini purchase, sharing his wealth of knowledge when required. Wou...
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Marco P
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First class - Delighted with my mini, friendly staff, who give an excellent service. Highly recommend.
Sue S
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Mini Soho purchase - Great selection of Minis. Great advice and no pressure sales. Pleasant buying experience.
Duncan C
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Very helpful team, well prepared cars, good choice and no sales pressure, time given to look test and consider. Very pleased with the vehicle we chose.
Mrs Kennedy
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5 out of 5 stars - Otter were very helpful, offered good value for my px and had a good selection of competitively priced minis.
Mandy
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No pressure - great service! Very friendly and helpful, no pressure at all. Would definitely recommend.
Bridgette H
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I bought a new mini!! Amazing experience from start to finish, I would really recommend buying a car from them!
Megan L
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Top Bloke, Top Garage. 5 star experience from beginning to end including after sales. Would highly recommend. Will be returning to upgrade in the future.
Wayne R
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They were very efficient and made sure we had everything we needed.
Mr Gilbert
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Old fashioned customer service! I recently bought a lovely Mini from Otter Motors. From beginning to collection we dealt with a friendly young guy who couldn’...
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Sally James
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Excellent service. I bought my Mini from Tom, travelling up from St Austell. It is well worth the journey to deal with such nice people in a relaxed atmosphere....
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L Evans
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Excellent. From the first phone call to driving my new Mini away, the guys were an absolute pleasure to deal with and nothing was too much trouble. We won't be...
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Mrs N Trice
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Great experience. Recently part exchanged my car for a mini one. Not had any issues, car driving great and customer service was fantastic. I would use them agai...
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Charlotte Lewis
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Having recently bought my BMW X1 from Otter Motors, I was very impressed with their relaxed no pressure approach to selling. However the staff were extremely he...
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J Randell
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Excellent Garage - I bought my mini from Otter Motors and would highly recommend Tom and his team. There was no pressure to buy a car and the service we receive...
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Judith Ford
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Just Superb. I could not recommend Otter Motors more highly. Welcoming, approachable, relaxed, knowledgeable and helpful staff. Immaculate vehicles and the serv...
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H Grafton
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The Only Place For Minis. Would not go anywhere else. Quality service and a quality car - as described
William Page
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Otter Motors have the best selection and quality of used Minis that I have found during extensive research over several months. The sales experience was friendl...
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Dennis Byford
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Really great easy experience, couldn’t do enough to help even when sale was made.
Mrs Salter
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Friendly, professional. Excellent friendly service, very welcoming and very helpful, lots of great cars to choose from.
Leah Heard
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A Great Alternative To The Main Dealers. From start to finish their customer service has been brilliant. The car is absolutely immaculate. I would recommend the...
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D Boles
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A huge thank you to Tom and the team at Otter Motors. From the time I viewed the mini to the purchase the service was first class and no pressure to buy the car...
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Judith Ford
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100% Positive Experience! Excellent experience from start to finish. Very friendly and helpful.Very relaxed with no sales pressure whatsoever, good selection of...
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Anne F
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Professional, thorough & wonderfully charming - Came across this gem of a business, and I am confident in saying that they are the most wonderful company to dea...
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Danielle Metherell
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Very knowledgeable and trustworthy, made to feel like a valued customer
Robert Jackson
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Excellent Service - Right from the initial visit to the showroom until we were handed the keys this morning, we received first class service. Would highly recom...
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Ian Dawkins
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Highly Recommended - First class service. Would highly recommend to anyone thinking of buying a BMW or Mini
Sam Brett
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Excellent - Otter Motors has a large selection of minis to look at and the customer service is fantastic. They are very professional along with being friendly a...
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Ann-Marie Bower
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Recommended - Professional and friendly with a good range of quality vehicles.
Sarah McDonald
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Very nice and friendly people, 5 star family company, very professional service and very friendly people... strongly recommend Otter Motors
Rui Forca
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Very friendly and helpful owner
Keith B
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From start to finish Tom, the proprietor, could not have been more helpful. He was patient, polite and very informative about the car. No pressure selling, we f...
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Mrs Greenaway
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Lovely family business Tom was a pleasure to deal with he went above and beyond for us the car was presented beautifully would definitely recommend to anyone in...
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Julie Mees
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Otter motors were very professional in every step of my purchase and very helpful
R Kellow
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What a perfect garage!!! First class father and son team, not your average sales team!!!!!! (thankgod) so friendly and not just pushing for a sale!! Both very g...
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Tracy Bright
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Nice friendly service nice car would use them again
Michael Brazington
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Professional, friendly & knowledgeable service from beginning to end. Many Thanks to Tom & his team. My Clubman was immaculately prepared & the after sales serv...
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Janie Sluggett
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A very friendly and professional company who would go out of there way to help, excellent service. 😀
Martyn Howe
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Fantastic service. Tom could not have been more helpful. An absolute pleasure to do business with. 5 *
Jules Wensley
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Excellent service. Tom found us the mini that was perfect for us. This is our second purchase from Tom and I would highly recommend otter motors if your looking...
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Deborah Northcott
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Very honest and friendly service. Beautifully prepared my new car
Mrs Latham
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Prompt replies, polite manners. Clean garage when we visited the car, car was immaculate too. Very helpful, responded and explained clearly to any and all enqui...
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Kingsley
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Delighted with the customer service, and of course my gorgeous new car! Fantastic little company, fully recommend.
Emily Larque
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Bought my car almost a week ago today. Absolutely love it! Great customer service and show of knowledge by Tom. No regret in driving an hour to see the car, ins...
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Jake Phillips
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A massive Thank you to all the team at Otter Motors! Right from the inital visit to the garage to view, collecting my MINI and the continuous great aftercare I...
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Joshua Pennison
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Had my car less than a week and it's the best decision I've made. Fantastic company to deal with, tom your a credit to the business. Professional with a modern...
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Mark Lowe
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What a great place to purchase a mini! We bought our first mini clubman and there is no going back to any other car! We highly recommend you guys for an amazing...
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Helen Clennel-White
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Excellent follow up service from Tom and his team at Otter Motors - gives you confidence you bought from the right garage! Wouldn't hesitate to recommend.
Mark Simic
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