What a great place to purchase a mini!
We bought our first mini clubman and there is no going back to any other car! We highly recommend you guys for an amazing friendly service, we wouldn't go anywhere else, thank you for everything!
Had my car less than a week and it's the best decision I've made. Fantastic company to deal with, tom your a credit to the business. Professional with a modern no pressure salesmen ship. Would definitely come back.
A massive Thank you to all the team at Otter Motors! Right from the inital visit to the garage to view, collecting my MINI and the continuous great aftercare I have received from them - I'd recommend to anyone wanting a used MINI. I have owned my MINI for 6 months now and for sure I absolutely love it! Thank you again to everyone at Otter Motors!
Bought my car almost a week ago today. Absolutely love it! Great customer service and show of knowledge by Tom. No regret in driving an hour to see the car, instantly knew it was for me. Nothing bad to say! 5*
Delighted with the customer service, and of course my gorgeous new car! Fantastic little company, fully recommend.
Prompt replies, polite manners. Clean garage when we visited the car, car was immaculate too. Very helpful, responded and explained clearly to any and all enquiries. Good knowledge of the vehicle. Excellent service: recommend highly.
Very nice and friendly people, 5 star family company, very professional service and very friendly people... strongly recommend Otter Motors
Very honest and friendly service. Beautifully prepared my new car
Best by far. I would recommend to anyone, very pleasant listened to the needs of the customer and there was no gimmicks at this garage. The owner knows his vehicles well with great knowledge and you can see and feel the passion behind this. A very high standard garage that goes more than beyond, well done and thanks again.
Excellent service. Tom found us the mini that was perfect for us. This is our second purchase from Tom and I would highly recommend otter motors if your looking for a new car.
Excellent follow up service from Tom and his team at Otter Motors - gives you confidence you bought from the right garage! Wouldn't hesitate to recommend.
I have been very impressed by my experience with the team at Otters Motors. Tom and colleague Adam were friendly and knowledgeable, and kind. On first meeting Tom he greeted us with a warm smile, and put me at my ease. The entire process of purchasing a car from them was quick, efficient, personal and pleasant. I would recommend them without hesitation if you were thinking of buying a Mini. And if you aren't thinking about buying a Mini from them, then you should.
Outstanding Service. Very efficient and nothing was too much trouble, they made sure that everything was perfect on my car before I took delivery of it ...and patiently explained the car until they were sure I was absolutely happy. I would totally recommend them to anyone looking for a better than average mini ....and will certainly use them again
New Mini Purchase. The owner is very dedicated to his job and was extremely helpful during our mini purchase, sharing his wealth of knowledge when required. Would highly recommend this company and the team that work there if you are considering buying a car.
First class - Delighted with my mini, friendly staff, who give an excellent service. Highly recommend.
Professional, thorough & wonderfully charming - Came across this gem of a business, and I am confident in saying that they are the most wonderful company to deal with. The staff were fantastically professional and tentative to my needs. I felt very comfortable and relaxed throughout the process. Thankyou you for this fantastic experience
Fantastic service. Tom could not have been more helpful. An absolute pleasure to do business with. 5 *
A very friendly and professional company who would go out of there way to help, excellent service. 😀
Professional, friendly & knowledgeable service from beginning to end. Many Thanks to Tom & his team. My Clubman was immaculately prepared & the after sales service was fantastic. Highly recommended.
Nice friendly service nice car would use them again
Highly Recommended - First class service. Would highly recommend to anyone thinking of buying a BMW or Mini
Excellent Service - Right from the initial visit to the showroom until we were handed the keys this morning, we received first class service. Would highly recommend Otter Motors to anyone looking to buy a top quality car.
What a perfect garage!!! First class father and son team, not your average sales team!!!!!! (thankgod) so friendly and not just pushing for a sale!! Both very genuine guys!!! 100% will recommend to anyone that wants to buy a mini. Tom very knowledgeable when it comes to the mini. Thankyou both so much !!!
Otter motors were very professional in every step of my purchase and very helpful
Lovely family business Tom was a pleasure to deal with he went above and beyond for us the car was presented beautifully would definitely recommend to anyone in the future.
From start to finish Tom, the proprietor, could not have been more helpful. He was patient, polite and very informative about the car. No pressure selling, we felt completely relaxed and at ease and have never enjoyed the experience of purchasing a car so much before. The car was also prepared and presented immaculately for collection by us.
Recommended - Professional and friendly with a good range of quality vehicles.
Excellent - Otter Motors has a large selection of minis to look at and the customer service is fantastic. They are very professional along with being friendly and they spend time with you going over the car to make sure you feel happy before you drive away.
Very friendly and helpful owner
Very knowledgeable and trustworthy, made to feel like a valued customer
100% Positive Experience! Excellent experience from start to finish. Very friendly and helpful.Very relaxed with no sales pressure whatsoever, good selection of good quality cars. Would recommend
A huge thank you to Tom and the team at Otter Motors. From the time I viewed the mini to the purchase the service was first class and no pressure to buy the car. When we collected the mini it was immaculate with a years mot, it had been fully serviced and had a years Rac breakdown cover. The customer service was excellent and nothing too much trouble.
I would highly recommend Otter Motors and will be back to purchase my next mini. Thank you all.
Loving my new car! A real pleasure doing business with this garage. Pleasantly greeted on our initial visit. We were offered a test drive of two different vehicles we expressed an interest in. We felt no pressure to buy. Excellent service. Car chosen was held on a refundable �100 deposit, no other customers allowed to test drive the vehicle. Test drove the car a week later and decided to buy. Collected the car at a convenient time for us..the car was immaculate, both inside and out, could not find fault in anything. Great customer service from start to finish. We will definitely use this garage when looking to buy again ourselves and will highly recommend to friends and family.
A Great Alternative To The Main Dealers. From start to finish their customer service has been brilliant. The car is absolutely immaculate. I would recommend them without hesitation.
Friendly, professional. Excellent friendly service, very welcoming and very helpful, lots of great cars to choose from.
Really great easy experience, couldn’t do enough to help even when sale was made.
Otter Motors have the best selection and quality of used Minis that I have found during extensive research over several months. The sales experience was friendly, helpful and knowledgeable without the pressure that is so often present at car dealerships. The car that I purchased was prepared to 'as new' condition - a credit to the dealership. I would have no hesitation in purchasing further vehicles from this source.
I was very happy with my experience of buying a Mini Cooper from Otter Motors and would highly recommend. I would use this company again without hesitation.
Old fashioned customer service! I recently bought a lovely Mini from Otter Motors. From beginning to collection we dealt with a friendly young guy who couldn’t have been more helpful. He happily agreed to do a couple of small jobs ( new tyre and attention to a couple of scratches ) and when we arrived my beautiful car was there concealed by a specialty fit cover to keep the dust off. I had unfortunately had to delay collection due to the snow, so was even keener to get my car! Cover removed the car looked amazing! It was clear they had put effort into making it look it best! Can’t recommend them enough!
The Only Place For Minis.
Would not go anywhere else. Quality service and a quality car - as described
Just Superb. I could not recommend Otter Motors more highly. Welcoming, approachable, relaxed, knowledgeable and helpful staff. Immaculate vehicles and the service to match!
Excellent friendly service. Would recommend and would buy from them again without hesitation.
A truly fantastic experience with five star service from start to finish. Would highly recommend. I love my new car!
Excellent Garage - I bought my mini from Otter Motors and would highly recommend Tom and his team. There was no pressure to buy a car and the service we received was first class. Our mini was immaculate on collection. We had 6 months warranty and break down cover. They are a honest family run garage and will definitely go back to Otter Motors when I want to change again. Many thanks to Tom for his excellent knowledge and service. Well done. Very highly recommended
Having recently bought my BMW X1 from Otter Motors, I was very impressed with their relaxed no pressure approach to selling. However the staff were extremely helpful and only too willing to answer any questions to the best of their knowledge.A very straight forward honest approach in dealing with the customer. As a customer, it’s good to be able to have a reputable local dealer to do business with and be able to go back to them if any problems occur following purchase of a new car and feel confident they will genuinely do their upmost to sort this out satisfactorily. Nothing is too much trouble. Although a relatively new set up, they are fast establishing a good reputation. I would definitely use Otter Motors again in the future.
Great experience. Recently part exchanged my car for a mini one. Not had any issues, car driving great and customer service was fantastic. I would use them again.
Mrs N Trice
Excellent. From the first phone call to driving my new Mini away, the guys were an absolute pleasure to deal with and nothing was too much trouble. We won't be going anywhere else!
Excellent service. I bought my Mini from Tom, travelling up from St Austell. It is well worth the journey to deal with such nice people in a relaxed atmosphere. I had a minor problem with the car which Tom sorted out for us even accommodating us twinning the journey to the garage with our journey up to Bristol to catch a flight. Tom and his dad were there waiting as agreed and got us back on the road in a very timely manner. They know their cars and I will definitely return should I buy another BMW or Mini in the future.
They were very efficient and made sure we had everything we needed.
Top Bloke, Top Garage.
5 star experience from beginning to end including after sales. Would highly recommend. Will be returning to upgrade in the future.
I bought a new mini!! Amazing experience from start to finish, I would really recommend buying a car from them!
No pressure - great service! Very friendly and helpful, no pressure at all. Would definitely recommend.
5 out of 5 stars - Otter were very helpful, offered good value for my px and had a good selection of competitively priced minis.
Very helpful team, well prepared cars, good choice and no sales pressure, time given to look test and consider. Very pleased with the vehicle we chose.
Mini Soho purchase - Great selection of Minis. Great advice and no pressure sales. Pleasant buying experience.
Nothing short of perfect - Customer service perfect, knowledge of the cars perfect, nothing to fault, we dealt with both Adam and Tom even calling Tom one evening for advice and they both are stars
Excellent independent dealership - A local garage & a breath of fresh air! No hard sales, just a bunch of hard working guys that know their stuff. If you're in the market for a mini, then would recommend Otter Motors most highly. I am delighted with my purchase!
A great way to buy a car. Very relaxed with no high pressure and excellent service.
Super Amazing! 1000 percent care and service, the team were very helpful and chatty
Very impressed with this garage. I recently changed my 5 series with a bmw dealer and was not impressed. My wife changed her 4x4 for a 3 series convertible here with Tom. I can honestly say I would probably not bother with bmw in the future and go straight to Otter Motors.👍
Excellent Garage. We recently changed a landrover discovery for a bmw convertible. Got a great price on part exchange and Tom was brilliant. I recently changed my 5 series via a main dealer and Otter Motors were far superior. The car was valeted, serviced and as promised 12 months mot. Thanks very much
5 STARS ENOUGH SAID.
5 series purchase - Polite, helpful, friendly but not pushy and professional
Would Absolutely Recommend. Very friendly and efficient and had really good selection of used minis. I felt completely confident with the history and condition of the mini I purchased.
Great Customer Service. Really friendly and professional service. The guys at Otter Motors really know their BMWs and MINIs. Great selection of vehicles too to choose from.
I can’t fault the whole team at Otter Motors, from my first phone call regarding the car for sale to them handing over the keys, they are a premiership professional team, polite, helpful, knowledgeable, the preparation of car was second to none, even collected us from the airport. Would definitely use again
GREAT SERVICE, SUPERB CARS. We really enjoyed buying our Mini from Otter Motors, everyone was helpful without being pushy, the car was gleaming outside and spotless inside. Nothing was too much trouble.
Totally recommend. Absolutely fantastic service! A family run business and genuine customer care.
Excellent, very knowledgeable and down to earth - recommended and would buy from them again.
Great business, Tom is a really knowledgeable and personable chap, highly recommended and would certainly buy from them again
A really pleasurable buying experience from a non pushy, knowledgeable guy. Thanks Tom. My coupe is great!!
Excellent garage, will definitely use again
Extra mile or full marathon? Looking for a used mini we came across Otter Motors with very encouraging testimonials on their website. The first thing that struck us was the exemplary presentation and preparation of their cars together with a total lack of smart suited salesman looking for quick sales with their smart talk! Having a small issue with the steering shortly after we purchased a Mini we found that Otter Motors don’t go the extra mile - they do a full marathon! They collected the car - a 100 mile return journey - fixed the problem and returned the car to us within 48 hours . Strictly speaking the problem was not covered by the RAC warranty and it was not their fault , or ours, just one of those problems that crop up, which came under their “good will policy “. My ultimate judgement of a car dealer is how well they look after you in the immediate months after you have purchased one of their vehicles . In all regards they have been most helpful and well worth at least five stars
Amazing service from a professional 'Mini' team. They were so helpful from start to finish of my purchase journey. They let me test drive a couple of cars to get the right Mini for me. I also wanted to have a tow bar fitted and they supplied and fitted it for me, saving me loads of hassle. Upon pick up of the vehicle they went through all the dials and settings inside, so I felt comfortable driving away understanding the car. The guys that served me were really professional and friendly and absolutely made it a delight in picking my dream car. They also went an extra mile, I had a car cleaning kit supplied and they were able to make up my personalised number plate for me so I could drive away fully loaded and ready to go. Thank You so much for making a normally complicated and difficult task, really pleasurable. I will defiantly come back for future business. Great customer service, brilliant selection of Mini's and exceptional value for money (you get what you pay for) I would encourage anyone to visit.
Very pleased with the level of service, preparation of the vehicle, explanation of controls and attention to detail provided. Toby especially handled the transaction very well, explaining everything and answering all questions. We would certainly consider returning to this company in the future.
Mrs Janet G
The only place to buy a mini in the south west. Very helpful and professional service from people who obviously know their product. The vehicle was extremely well prepared, test drives were unhurried and everything was fully explained in detail. Would not hesitate to return for future transactions.
I collected my MINI from Otter Motors almost a month ago now and I am very happy with the car. Since Otter Motors is over 50 miles away from where I live, Tom arranged for the car to be prepared so I could view it and drive it away on the same day, rather than make 2 separate journeys. As soon as I arrived at the dealership, I saw the car parked up and knew it was the right one for me. Despite being 4 years old, the car was in immaculate condition and looked brand new thanks to the way it had been cleaned and valeted. Tom explained all of the features of the Mini to me as it was very different to my previous car, and reassured me that I could contact Otter Motors in the future if I had any questions or problems. Excellent dealership, would definitely recommend to anyone looking for a MINI or BMW.
June and Russ Stanford
Highly recommend Otter Motors they went above and beyond first class service from a family run business
BMW X1 Purchase - Otter Motors excel in everything! It is refreshing to deal with a dedicated and professional team. The approach to car sales and true, genuine passion to deliver value to the customer is second to none! You can purchase a car with absolute confidence. I completely recommend Otter Motors and again it’s a pleasure doing business.
Excellent service. Purchased our mini from this very friendly, professional family business a couple of months ago. Nothing was too much trouble and they have a great aftercare service too. Mini was immaculate upon collection. Highly recommended and would certainly buy from them again.
Amazing service, attention to detail is second to none, nothing is of any hassle, no pressure or pushiness. Thank you the boss of this fine establishment for restoring my faith in independant car salesmen/women. Truely a credit to the industry, will be reccommending to people and wil consider using again once i get bored of my 320 d sport +.